Frequently Asked Questions
We've answered some of the most common questions our guests have about booking, payments, property amenities, and more. If you don’t see your question here, feel free to contact us!
Check-in is from 3:00 PM, and check-out is by 10:00 AM. If you require early check-in or late check-out, please contact us in advance, and we will do our best to accommodate your request.
Unfortunately, pets are not allowed at either CheerFern or OakFern to ensure a comfortable stay for all guests, especially those with allergies.
Both holiday homes are strictly non-smoking. We kindly ask guests to respect this policy to maintain a clean and healthy environment.
We provide linens and pillows for all guests. Guests are required to bring their own towels, but we offer towels for hire with a nominal laundry charge if needed.
Yes, both CheerFern and OakFern offer ample off-street parking for your convenience.
Our holiday homes are equipped with modern amenities, including smart 4K TVs, unlimited fibre internet, well-equipped kitchens, gas-heated fireplaces, heat pumps, and more. CheerFern also features a covered deck and spacious backyard, while OakFern includes a large front and back garden, an outdoor trampoline, and a playroom for table tennis.
Our cancellation policy varies depending on the booking platform and the time of cancellation. Please refer to the specific terms and conditions provided at the time of booking or contact us directly for more information.
The rental fee includes most amenities, but there may be additional charges for optional services such as towel hire. Any additional charges will be clearly communicated at the time of booking.
Yes, there is a minimum stay requirement which varies depending on the season and availability. Please check the booking details for specific information.
Both holiday homes are centrally located in Rotorua, close to popular attractions such as Te Puia, Tamaki Maori Village, Polynesian Spa, Skyline Rotorua, and the Redwood Tree Walk. Detailed information about nearby attractions can be found on our website.
Absolutely! Both holiday homes have fully equipped kitchens with all the essentials, including a dishwasher, oven, microwave, kettle, and toaster. Complimentary tea and coffee are also provided.
CheerFern can comfortably sleep up to 7 guests, while OakFern can accommodate between 7 to 12 guests, making it ideal for larger families or groups.
Your hosts, Judy and Susith, are available to assist you throughout your stay. Contact details will be provided upon booking, and you can reach out to them if you need anything or have any questions.
We strive to make your stay as seamless and enjoyable as possible. If you have any special requirements or requests, please let us know in advance, and we will do our best to accommodate them.
You can book directly through our website or contact us via email or phone. We also list our properties on popular holiday rental platforms for your convenience.
Yes, we have a few house rules to ensure a pleasant stay for all guests:
- No smoking inside the property.
- No pets allowed.
- Respect the neighbors and keep noise to a minimum, especially during nighttime hours.
- Report any damages or issues to the hosts promptly.
In case of an emergency, please contact local emergency services immediately. For non-urgent issues, you can reach out to your hosts, Judy and Susith, who will assist you as needed.
We occasionally offer special promotions and discounts. Please check our website or contact us directly to inquire about any current offers.
We hope this FAQ section helps you plan your stay at Fern Holiday Homes. If you have any further questions or need additional information, please don't hesitate to reach out. We look forward to hosting you and ensuring you have a wonderful and memorable stay in Rotorua!